The iPhone Activation Ordeal

Since my phone, which could play videos, songs, browse Internet and look up Google Maps, and which had been working like a horse for 3 years, was broken, in the wrath of the deserts sands from Burning Man, I had to buy a new phone today. I miss the convenience of having all my contacts and files sync-ed.

So I bought an iPhone. You know, my company is developing a software for it. And I led that project, in fact.

But if there is anything wrong with the design of the iPhone, it is the activation process. It is an absolute failure.

First of all, I have to close iTunes now because it keeps stealing focus of my windows every minute. I can't type at all.

So here is the story.

Once I opened your pristine box of the iPhone, I took out the phone, the dock, and everything, and I am greeted with no instructions. Ah, yes, it's a touch phone, so the instructions must be on the first page of a pamphlet called "Finger Tips".

And I read the first instruction: Download iTunes. Of course, if you cant wait to turn on your phone (which you need to hold a button somewhere at the top right), you will be greeted with the same instructions as well.

Why iTunes? I have no idea. I thought this is a phone, not a music player. But anyhow, I am forced to download a nearly 50MB file, via my slow broadband connection. That alone took half an hour of waiting.

iTunes itself required the installation of two of the most annoying components: Apple QuickTime and Apple Software Update.

And iTunes itself is a horrible software. Enter Key does not work. After you entered all your details in the iPhone wizard, enter key will not bring you to the next page. The software is very unresponsive as well, compared to Windows Media Player. There is no hierarchy to speak of when browsing your media. The giant list of all my 7000 songs in the Music Library is illogical. It is impossible to scroll through the whole thing. Want Podcasts? Want album artwork? Oops, you need an iTunes Store account. Everything points to an iTunes Store account, actually.

It had been more than an hour since I called AT&T. I checked my AT&T account on their web site, and verified that the rate plan had already been updated, as they wished. However, Apple iTunes still told me that my voice plan is not compatible with their phone, and passed the blame on AT&T. Way to go, Apple. It's totally your fault now and I'm waiting. Worse, you don't even have a proper technical support phone line that I can find easily.

(As of 2:20AM, i.e. 8 hours later, it is still not working. Clearly, the AT&T web site had been updated with the new plan.)

Comparing a Windows Mobile, the setup process of the iPhone is a disaster. For a Windows Mobile, you install Outlook and Windows Mobile Device Center. Outlook, comparing iTunes, is a full-featured PIM. Besides, you don't even need to install all these things if you just want to make a call. The phone will just work when you turn it on. No locks and activation.

I know, Microsoft introduced the concept 'activation' to the mass. Adobe soon followed. And Apple made it ugly.

I am returning the phone next week, if the experience continues to degenerate.